Refund and Returns Policy

Refund and Return Policy for CDRDesign.in

Effective Date: 25/12/2024

Thank you for shopping with us at CDRDesign.in. We aim to provide you with the best digital products and services. Due to the nature of our digital products (CDR files, PSD files, etc.), we have a specific Refund and Return Policy in place. Please review the policy below to understand your rights and options.

1. Refund Policy

Due to the nature of our products being digital downloads, all sales are final. We do not offer refunds once the payment has been processed and the digital product has been delivered to you.

However, we understand that issues may arise, and we strive to provide excellent customer support. Refunds may be considered under the following circumstances:

Product not as described: If the digital product you received is significantly different from the description on the product page (e.g., incorrect format, broken files), you may request a refund or replacement within 7 days of purchase.
Technical issues: If you experience a technical issue that prevents you from downloading or accessing the files, please contact us immediately for support. If the issue cannot be resolved, we will consider a refund or alternative solution.

2. Return Policy

As our products are digital, we do not accept returns. Once the product has been delivered to you via download or email, the transaction is considered final. We recommend that you carefully review the product details, previews, and compatibility before making a purchase.

3. How to Request a Refund or Report an Issue

If you encounter any issues with your purchase or believe you are entitled to a refund under the circumstances described above, please follow these steps:

Contact Us: Reach out to our customer service team at 6296285862 within 7 days of purchase with the following information:
- Your order number
- A description of the issue (including screenshots, if applicable)
- Your request (refund or replacement)
Evaluation: We will evaluate your request based on the information provided and get back to you as soon as possible. If a refund is granted, it will be processed to your original payment method.

4. Non-Refundable Situations

Please note that we cannot issue refunds for the following reasons:

If you change your mind or made a purchase by mistake.
If you have already downloaded or used the product.
If you do not contact us within the 7-day period mentioned above.
If there are issues with the files caused by the use of unsupported software or incompatible devices.

5. Exchanges and Replacements

We do not offer exchanges or replacements for digital products unless the product you purchased was defective or not as described. If you experience any issues with your files, please contact us and we will do our best to resolve the issue promptly.

6. Changes to the Refund and Return Policy

We may update this Refund and Return Policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review this policy periodically to stay informed about our refund and return practices.